Refund policy

REFUND AND RETURN POLICY

  • Mecarte Luxury Retails Private Limited strives to ensure its customers the best shopping experience to enhance their lives. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.
  • Our products contain active natural extracts and ingredients, and damage due to neglect, improper usage, or wrong application will not be covered under this policy. This also does not cover repercussions arising from specific sensitivity to a product/ingredient, and you are advised to conduct patch tests as cautioned on every product.

Refund Policy

  • Mecarte Luxury Retails Private Limited is not responsible for any damage after the delivery of the products.
  • An unboxing video is mandatory with the original packaging in case of claims on missing items, leakage, breakage, damage, or incorrect product.
  • In case of a refund claim, kindly contact our customer care at +91 9037527359 or write to us at luxury@mecarte.com with the necessary images and videos related to your claim, using the subject line "Refund For."
  • In case of a package being tampered with, damaged, or defective, kindly refuse to accept the package from the delivery partner on the spot.
  • Contact the customer care team at +91 9037527359 if the order is marked as delivered and is not received by the customer within 3 days of the product being marked delivered. No refunds shall be made after this period.
  • The amount of the refund does not include the delivery charge, as they are non-refundable by delivery partners.
  • Any cash-on-delivery refunds shall be initiated into the bank account provided by the customer within 4-7 working days.
  • A claim for a refund should be made within 24 hours of order delivery with the aforementioned details.
  • If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by Mecarte Luxury Retails Private Limited.
  • Mecarte Luxury Retails Private Limited will provide all details with relevant screenshots along with the transaction ID once the refund is initiated.

Return Policy

  • In extreme cases of damaged product delivery (leakage, broken, missing items) due to transit, a refund or exchange can be initiated after a thorough verification of the refund policy.
  • The customer should contact our customer care within 24-48 hours in the event they receive a damaged, broken, or leaked product.

Cancellation Policy

  • Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.
  • A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.
  • Orders cannot be canceled once shipped from the warehouses, and an amount of 90 will be deducted if the order is returned to the seller (for prepaid orders).

FAQs

  1. After acceptance of cancellation/refund, how long would it take to receive back my funds?

    • Refunds for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.
    • In the case of a COD order, a refund shall be issued to the bank account shared with the customer support team within 4-7 working days of cancellation acceptance.
    • Mecarte Luxury Retails Private Limited will provide all details with relevant screenshots along with the transaction ID once the refund is initiated.

  2. Does the policy cover open/used products?

    • No, the policy does not cover products that have been opened or used. The policy only covers orders having leakage, broken, or missing items.

  3. How can I cancel my order if I place it by mistake?

    • For orders placed by mistake, you can always cancel those orders yourself on the checkout order confirmation page within the first few hours. You can also reach out to customer care at +91 9037527359 or write to us at luxury@mecarte.com.